Factors critical to a successful partnership include clear communications between partners, a robust suite of products and services; and a company’s reputation and reliability. The study reports that three-quarters of IT solution providers and 90 percent of telecom agents said effective communications between partners contributed most to the success of their partnerships over the last year.
EXIN’s multi-level program is based on job roles that prepare professionals for what they need in their daily work. They learn how to build, implement and maintain an overall ITSM system that benefits from the international ISO/IEC 20000 quality requirements.
Changes in the IT service industry are requiring professionals to have more than just knowledge of service management principles. They have to know how to do their jobs. EXIN new publication “Qualifications for Professional Roles” (pdf) explains the current shift from theoretical certifications to role-based qualifications and the advantages this brings to both companies and professionals.
“We trust 3dcart with hosting our e-commerce presence, and consumers trust us because we protect our site with VeriSign SSL,” said Greg Balestrieri, CEO at Candy.com. “No other SSL provider comes close to VeriSign’s global brand recognition. When consumers visit www.candy.com, they look to be reassured that their information will be in good hands. VeriSign SSL gives them that reassurance.”
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